How to avoid forfeiting your ticket if you are unable to travel?

If you fail to advise that you are not travelling on your scheduled flight you may be marked as a 'no show' and the rest of the flights on your itinerary may be cancelled. This may mean you lose the value of your ticket or it may mean you may need to pay a larger than usual fee to change the dates of your flights.

Please let our Customer Care team know as soon as possible if you are unable to travel.